FreshmavellorakmReturns & Refunds
You have the right to return any Freshmavellorakm item within a period of 30 days from delivery without giving reasons. The following sections explain the exact requirements, the process, the cost regulations, and the timeframe for your refund.
Conditions
Returns are possible within 30 days of delivery. Hearing amplifiers must be returned undamaged, free from signs of use, and in the intact original packaging including all accessories. Hygiene items such as earpieces and liquids must not have been unsealed.
Return process
- Submit cancellation or return request by email, stating the order number
- Receive return authorization and address details for the return center
- Pack goods securely for transport with all accessories and intact seals
- Receive refund within 3 to 10 business days following successful inspection of goods
Who pays return shipping
If there is a defect, transport damage, or a packing error, we cover all costs. We will issue a prepaid shipping label or arrange for the package to be collected. If you cancel without a defect, you pay the return shipping costs yourself; we do not charge any additional handling fees.
Refund timing and method
We refund the amount within 3 business days after completing the item inspection. For cash on delivery orders, we transfer the funds to the bank account you provide, and for bank transfers in advance, to the original account. Bank processing times are usually 1-5 business days.
Overview of scenarios
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | We deliver the correct product and collect the incorrect delivery. | None |
| Parcel lost | Replacement delivery or full refund upon completion of the investigation. | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the purchase price paid. | Return shipping only |
Exchanges
To exchange for a different variant or an alternative model, please process a standard return and place a new order in the shop. We refund the amount for the returned item immediately upon receipt. If the reason for the exchange lies with us, we cover the shipping costs for your new order.
Cancelling an order
Until the package is handed over to the shipping carrier, we cancel your order free of charge. Simply send a short message with your order number to [email protected]. Once the package is in transit, the standard return procedure applies.
Questions about this policy
Reach us at [email protected] or by phone at +49 231 86076834 during our service hours (Mon-Fri 09:30 - 19:00, Sat 09:15 - 13:45). You will receive a thorough reply within one business day.